Sr. Manager, Clinical Operations

Job Number: 2942

Workplace Type:

Position Title: Sr. Manager, Clinical Operations

External Description:

Alignment Healthcare was founded with a mission to revolutionize health care with a serving heart culture. Through its unique integrated care delivery models, deep physician partnerships and use of proprietary technologies, Alignment is committed to transforming health care one person at a time.

By becoming a part of the Alignment Healthcare team, you will provide members with the quality of care they truly need and deserve. We believe that great work comes from people who are inspired to be their best. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment community.

POSITION SUMMARY:

Responsible for providing supervision and leadership in multiple regions under Clinical Operations and oversight of staffing including but not limited to managers, supervisors, medical assistants, etc.

GENERAL DUTIES/RESPONSIBILITIES (MAY INCLUDE BUT ARE NOT LIMITED TO):

• Oversight of multiple clinical programs.
• Focus on driving outcomes in Medicare Risk Adjustment, Medicare STARs and overall budget management.
• Able to manage diverse teams working in an office and remote setting.
• Assist with developing and oversight of policies, workflows, staffing plans and productivity goals.
• Ensures office processes are efficient, support care center goals, and enhance patient satisfaction.
• Collaborate with leadership within and across markets to address barriers and drive organizational goals.
• Assists in strategic development for assigned markets including member engagement strategies, productivity goals, and special programs/projects.
• Able to act as spokesperson for the Alignment Clinical Model including conducting trainings and presentations for local partners including health plans, PCPs, medical groups, etc.
• Ability to conduct tours of clinics to a wide range of internal and external individuals/groups.
• Able to effectively deliver information to all levels of leadership and frontline staff in appropriate manner.
• Manage customer expectations and develop trainings/plans to consistently exceed organizational targets for member experience.
• Provides administrative support and reports to Manager as needed.
• Any other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

Oversees assigned staff. Responsibilities include recruiting, selecting, orienting, and training employees; assigning workload; planning, monitoring, and appraising job results; and coaching, counseling, and disciplining employees.

MINIMUM REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Experience:

• Minimum 5 years of experience in management and oversight of outpatient medical offices.
• At least 5 years of supervisory or leadership experience required.
• Experience with Medicare and Medicaid patients preferred.
• Knowledge and experience with managed care or insurance plans preferred.

Education/Licensure:

• Bachelor’s Degree required. Master’s degree preferred in a Healthcare Administration or other related field.
• Current Driver’s License.
• CPR/First Aid Certification is required.

Other:

• Strong Microsoft Office Experience including Word, Excel and Powerpoint.
• Strong analytical skills.
• Excellent presentation skills
• Strong communication skills

Work Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL PHYSICAL FUNCTIONS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms.
• The employee frequently lifts and/or moves up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
• The employee will be required to travel to other clinic locations away from his/her home locations; patient homes; corporate offices and/or clinics in other territories not near home location.

Alignment Healthcare, LLC is proud to practice Equal Employment Opportunity and Affirmative Action. We are looking for diversity in qualified candidates for employment: Minority/Female/Disable/Protected Veteran.

If you require any reasonable accommodation under the Americans with Disabilities Act (ADA) in completing the online application, interviewing, completing any pre-employment testing or otherwise participating in the employee selection process, please contact [email protected].

City: Raleigh

State: North Carolina

Location City: Raleigh

Location State: North Carolina

Community / Marketing Title: Sr. Manager, Clinical Operations

Company Profile:

By leveraging our world-class technology platform, innovative care delivery models, deep physician partnerships and our serving heart culture, Alignment Health is revolutionizing health care for seniors! From member experience professionals and clinicians, to data scientists and operations leaders, we have built a talented and passionate team that is deeply committed to our mission of transforming health care for the seniors we serve. Ready to join us?

At Alignment, delivering exceptional care to seniors starts with ensuring an exceptional experience for our over 1,300 employees. At the center of our employee experience is a culture where employees at all levels and across all teams are encouraged to share their unique ideas and perspectives. After all, when you can bring your authentic self to work, whether that’s in a clinical setting, our corporate office or a home office, creativity and innovation flourish! Another important part of the Alignment culture is a belief in continuous learning and growth. As a result, in this fast-growing company, you will find ample support to grow your skills and your career – with us.

EEO Employer Verbiage:

 

Please note: All clinical positions are contingent upon successful engagement with Alignment Health’s COVID-19 Vaccination program (fully vaccinated with documented proof or approved exception/deferral).

Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation.

*DISCLAIMER: Please beware of recruitment phishing scams affecting Alignment Health and other employers where individuals receive fraudulent employment-related offers in exchange for money or other sensitive personal information. Please be advised that Alignment Health and its subsidiaries will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at https://reportfraud.ftc.gov/#/. If you would like to verify the legitimacy of an email sent by or on behalf of Alignment Health’s talent acquisition team, please email [email protected].