Member Outreach Associate (Temporary)

Location: Orange, California US

Notice

This position is no longer open.

Job Number: 2849

Workplace Type:

Position Title: Member Outreach Associate

External Description:

Position Summary:
The Member Outreach Associate is at the center of Alignment Healthcare’s clinical model. Through outbound and inbound phone calls, the Associate will assist the member in completing clinical questionnaires and scheduling appointments, all while ensuring an excellent member experience.

General Duties/Responsibilities:

(May include but are not limited to)

Responsible for performing outbound courtesy calls and receiving all related inbound phone calls:
To complete Health Risk Assessment and/or Continuity of Care survey(s)
To schedule member appointments for a variety of clinical programs
To assist in arranging transportation to/from appointments
Responsible for timely call wrap-up to support outcomes, reporting, and out dial process
Register patients and enter demographics with accuracy and attention to detail
Perform and support other related call campaigns as needed
Perform other duties as assigned to support the member outreach efforts for member retention and increased member satisfaction
Practice good customer service principles (i.e. positive attitude, helpful, etc.)

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Minimum Experience:
1 year minimum of related work experience and/or training OR
Education/Licensure:
High school diploma or general education degree (GED) OR equivalent combination of education and experience.
Other:
Customer service /telemarketing experience
Experience scheduling clinical appointments and/or home visits with AllScripts and/or EPIC Practice Management or related applications
Bilingual abilities (Spanish, Chinese, Vietnamese)
Previous experience with conducting telephonic clinical questionnaires
Knowledge of Medicare Managed Care Plans
Essential Physical Functions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms.
The employee frequently lifts and/or moves up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

City: Remote-Orange

State: California

Location City: Orange

Location State: California

Community / Marketing Title: Member Outreach Associate (Temporary)

Company Profile:

By leveraging our world-class technology platform, innovative care delivery models, deep physician partnerships and our serving heart culture, Alignment Health is revolutionizing health care for seniors! From member experience professionals and clinicians, to data scientists and operations leaders, we have built a talented and passionate team that is deeply committed to our mission of transforming health care for the seniors we serve. Ready to join us?

At Alignment, delivering exceptional care to seniors starts with ensuring an exceptional experience for our over 1,300 employees. At the center of our employee experience is a culture where employees at all levels and across all teams are encouraged to share their unique ideas and perspectives. After all, when you can bring your authentic self to work, whether that’s in a clinical setting, our corporate office or a home office, creativity and innovation flourish! Another important part of the Alignment culture is a belief in continuous learning and growth. As a result, in this fast-growing company, you will find ample support to grow your skills and your career – with us.

EEO Employer Verbiage:

 

Please note: All clinical positions are contingent upon successful engagement with Alignment Health’s COVID-19 Vaccination program (fully vaccinated with documented proof or approved exception/deferral).

Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation.

*DISCLAIMER: Please beware of recruitment phishing scams affecting Alignment Health and other employers where individuals receive fraudulent employment-related offers in exchange for money or other sensitive personal information. Please be advised that Alignment Health and its subsidiaries will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at https://reportfraud.ftc.gov/#/. If you would like to verify the legitimacy of an email sent by or on behalf of Alignment Health’s talent acquisition team, please email [email protected].