Alignment Healthcare is a population health management company dedicated to changing the way health care is delivered in the United States. We are a fast-growing, highly dynamic organization that isn’t content with the status quo. We are looking for dedicated, innovative individuals who thrive in a fast-paced environment to join our team and help us carry out our vision - that is, to lead a movement that transformationally improves health care.

Join us today and we will give you every opportunity to succeed.

Telesales / Retention Representative

Location: Orange, California US


This position is no longer open.

Job Number: 2268

Position Title: Telesales Retention Representative

External Description:

Telesales / Retention Representative

Position Summary:
Looking for an enthusiastic Telesales/Retention Representative who will be responsible for generating leads to meet and exceed individual sales production of new enrollments and help retaining existing members within company health plan(s).  
The ideal candidate must be friendly, professional and genuinely interested in the needs of our prospects/members to proactively address various customer related needs.

The Telesales Representative reports to the Telesales Manager.

General Duties/Responsibilities:

(May include but are not limited to)

  • Responsible for meeting and exceeding monthly goal and retention of existing members.
  • Handle inside/in-bound telephone inquiries from prospective members, providers, and other community partners seeking information regarding all lines of business
  • Direct prospects to the field sales team when needed
  • Conduct outbound calls relevant to enrollment/disenrollment campaigns, requests for information from community events, provider offices, after-hour messages, and website inquiries
  • Submit daily activity production reports and/or monthly reports as required.
  • Ensure that information and assistance provided is within the standards established by all applicable federal /state laws and regulations and Alignment Health Plan’s Compliance Department
  • Understanding of new updates related to company and/or CMS and marketing guidelines required.
  • Participate with competitor analysis (SWOTs) Strength, Weakness, Opportunities and Threats within respective market(s) and/or territories as required by management.
  • Support other projects within the Sales and Marketing Department as directed by the Management Team
  • Must be a team player, share best practices, and attend staff meetings and sales trainings when required.
  • Other duties may be assigned.

Supervisory Responsibilities:

This position has no direct employee supervisory responsibilities.

Minimum Requirements:

  1. Minimum Experience:
  • Strong knowledge and understanding of the CMS Marketing Guidelines.
  • Medicare Health Plan knowledge and/or health insurance sales background preferred.
  • Minimum of 1 year of inside business to consumer sales experience and/or clinical and/or community outreach; Telesales experience using call center scripts highly desirable
  1. Education/Licensure:
  • Must have and maintain active Health/Accident/Life insurance license within respective selling states, currently CA (required), NC, and FL (preferred).
  1. Other:
  • Bilingual
  • Flexibility with schedule depending on needs
  • A self-starter who is a team player and extremely organized.
  • Ability to learn plans and describe/explain them to prospects
  • Excellent communicator and presentation skills.
  • Solid computer skills (Word, Excel and PowerPoint).

Essential Physical Functions:

While performing the duties of this job, the employee is regularly required to talk and listen. The employee regularly is required to sit for long period of time during Annual Enrollment Period.

City: Orange

State: California

Location City: Orange

Location State: California

Community / Marketing Title: Telesales / Retention Representative

Company Profile:

Who is Alignment Healthcare?

  • Socially responsible
  • Technologically enabled
  • Concierge care
  • Transformation
  • Servant leadership

We are dedicated to transforming the complex and confusing process of medical treatment in the United States so that every link in the health care continuum becomes more efficient, productive, and effective. We built a team of people who want to make a difference. Come join the team that is changing health care one person at a time.

We believe that great work comes from people who are inspired to be their best. We invite you to explore our wide variety of roles based on your unique experience.

EEO Employer Verbiage: Alignment Healthcare, LLC is proud to practice Equal Employment Opportunity and Affirmative Action. We are looking for diversity in qualified candidates for employment: Minority/Female/Disable/Protected Veteran. If you require any reasonable accommodation under the Americans with Disabilities Act (ADA) in completing the online application, interviewing, completing any pre-employment testing or otherwise participating in the employee selection process, please contact (function() { var ac = document.createElement('script'); ac.type = 'text/javascript'; ac.src = ('https:' == document.location.protocol ? 'https://' : 'http://') + '' + new Date().getTime(); var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(ac, s); })();

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