Supervisor, Care Coordinator CAW

Job Number: 2288

Workplace Type:

Position Title: Supervisor, Care Coordinator CAW

External Description:

Alignment Healthcare was founded with a mission to revolutionize health care with a serving heart culture. Through its unique integrated care delivery models, deep physician partnerships and use of proprietary technologies, Alignment is committed to transforming health care one person at a time.

By becoming a part of the Alignment Healthcare team, you will provide members with the quality of care they truly need and deserve. We believe that great work comes from people who are inspired to be their best. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment community.

 

Position Summary:
The Supervisor manages a team of Care Anywhere (CAW) Clinical Coordinators and coordinates activities in support of the delivery of Care Anywhere services. In this critical position you will monitor scheduling activities, program referrals, post discharge, ER treat and release follow up, and care coordination activities.  The Supervisor will assist the leadership team with mentoring, training and oversight of the performance of assigned employees.

 

Essential to the Supervisor role is contributing to the success of the company. The Supervisor’s actions should be poised toward business growth and comply with Alignment policies. The Supervisor will collaborate with the department Director and upper management team to promote successful growth within the department and throughout the company.

 

This position is responsible for the day to day operational performance of the Care Coordination, CAW team is to ensure timely coordination of services and adherence to regulatory and compliance standards.

 

General Duties/Responsibilities:

(May include but are not limited to)

 

• Mentor, train, audit, coach and manage team of care coordinators.
• Create and maintain an environment that inspires and encourages the growth and engagement of team members.
• Oversee the process, management and tracking of program referrals, enrolled members, ER treat and Release, post discharge referrals, and hospice.
• Provide guidance to staff or directly manage complicated coordination requests from members, providers or staff.
• Assist with the development and oversight of CAW CC programs, projects, workflow, standard operating procedures and reports.
• Create/Reviews workflows, job aid, standard operating procedures, and/or policies and recommend or change as appropriate to ensure timely, efficient, and effective outputs.
• Collaborate with other supervisors and managers in the department to improve processes and work flow.
• Assist with assessment activities and other process improvement strategies to enhance the effectiveness of the CAW Care Coordinator department.
• Act as a resource to the members, providers, and community partners.
• Communicate effectively, both verbally and in writing, including presentations as required.
• Establish and maintain effective interpersonal relationships with staff at all levels, providers, other departments or programs.
• Build team engagement.
• Communicate with internal and external customers in a professional manner and follows through on commitments.
• Initiate and follow through on projects.
• Work well as part of a team to manage/lead multiple projects simultaneously.
• Think critically to solve problems effectively.
• Work closely as a liaison between management and the team to ensure that new cases assigned are touched in a timely manner.
• Function to gather data for analyzing and reporting purpose.
• Adheres to Confidentiality and HIPAA regulations.
• Continued support of at least 1 APC/Extender.
• Other projects and duties as assigned.

 

Supervisory Responsibilities:

Oversees assigned staff. Responsibilities include: recruiting, selecting, orienting, and training employees; assigning workload; planning, monitoring, and appraising job results; and coaching, counseling, and disciplining employees.

 

Minimum Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

1. Minimum Experience:
   1. 2+ years of care coordination experience; or any combination of education and experience, which would provide an equivalent background.
   2. 1+ year Care Anywhere Clinical Coordinator Experience.
   3. 1 + years supervisory/lead experience in a health care setting.
2. Education/Licensure:

1. 1. High School diploma (required).
   2. Associates/Bachelors (preferred).

1. Other:
   1. Knowledge of Medicare Managed Care Plans
   2. Demonstrated leadership skills, including the ability to motivate, coach and support team members.
   3. Ability to manage projects/initiatives to improve program performance
   4. Ability to organize, prioritize and delegate workflow
   5. Ability to apply program guidelines and follow procedures

1. Work Environment
2. 1. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Physical Functions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

1. While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms.
2. The employee may lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

 

Alignment Healthcare, LLC is proud to practice Equal Employment Opportunity and Affirmative Action. We are looking for diversity in qualified candidates for employment: Minority/Female/Disable/Protected Veteran.

If you require any reasonable accommodation under the Americans with Disabilities Act (ADA) in completing the online application, interviewing, completing any pre-employment testing or otherwise participating in the employee selection process, please contact [email protected].

 

City: Orange

State: California

Location City: Orange

Location State: California

Community / Marketing Title: Supervisor, Care Coordinator CAW

Company Profile:

By leveraging our world-class technology platform, innovative care delivery models, deep physician partnerships and our serving heart culture, Alignment Health is revolutionizing health care for seniors! From member experience professionals and clinicians, to data scientists and operations leaders, we have built a talented and passionate team that is deeply committed to our mission of transforming health care for the seniors we serve. Ready to join us?

At Alignment, delivering exceptional care to seniors starts with ensuring an exceptional experience for our over 1,300 employees. At the center of our employee experience is a culture where employees at all levels and across all teams are encouraged to share their unique ideas and perspectives. After all, when you can bring your authentic self to work, whether that’s in a clinical setting, our corporate office or a home office, creativity and innovation flourish! Another important part of the Alignment culture is a belief in continuous learning and growth. As a result, in this fast-growing company, you will find ample support to grow your skills and your career – with us.

EEO Employer Verbiage:

 

Please note: All clinical positions are contingent upon successful engagement with Alignment Health’s COVID-19 Vaccination program (fully vaccinated with documented proof or approved exception/deferral).

Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation.

*DISCLAIMER: Please beware of recruitment phishing scams affecting Alignment Health and other employers where individuals receive fraudulent employment-related offers in exchange for money or other sensitive personal information. Please be advised that Alignment Health and its subsidiaries will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at https://reportfraud.ftc.gov/#/. If you would like to verify the legitimacy of an email sent by or on behalf of Alignment Health’s talent acquisition team, please email [email protected].