Consumer Strategy & Operations Associate

Location: Orange, California US

Notice

This position is no longer open.

Job Number: 1513

Workplace Type:

Position Title: Sr. Analyst

External Description:

 

Position Summary:
Alignment Healthcare is seeking a full-time Consumer Strategy & Operations Associate to join its Consumer team. Located in Orange, CA, the Consumer Strategy & Operations Associate is focused on driving consumer initiatives, which includes formulating insights and recommendations to senior leadership. Alignment Healthcare a data and technology driven healthcare company focused partnering started with a promise to put the senior first. As a senior-centric health-focused organization, Alignment enables human intelligence to leverage advanced predictive technologies, creating opportunities for targeted, proactive care that delivers positive outcomes. We’ve built our organization with two guiding principles: First, we hire industry experts who are recognized as the best in their field. Second, we hire only people who are passionate about senior-centric care.

The Consumer Strategy & Operations Associate role is focused on supporting company growth and consumer experience initiatives, which includes formulating insights and recommendations to senior leadership. The Consumer Strategy & Operations Associate will formulate hypotheses with team, perform data analysis, collate findings, and drive execution of recommendations in partnership with operations teams and vendor partners. In this role the you will partner with Clinical, Marketing, Sales, Member Services, Technology departments to formulate and execute plans to improve consumer experience and improve the health of our members.

General Duties/Responsibilities:
• Formulate strategy for areas related to growth, consumer experience
• Develop project work plans by defining tasks, setting deadlines, assigning responsibilities, and procuring resources.
• Execute activities by leading interdisciplinary workgroups in analyzing, planning, and implementing programs. Effectively facilitates teams and manages relationships.
• Monitor and control work by measuring progress and correcting course when activities go beyond scope or are not meeting goals and objectives.
• Help formulate strategic vision with senior management for member experience in alignment business planning process.
• Analyze and summarize data to drive business insight; Build dashboards for ongoing performance management
• Other Duties as Assigned

Minimum Requirements:
1. Bachelor’s degree in business or related field, required.
2. Basic understanding of project management
3. Proficient in Microsoft Excel, Microsoft PowerPoint
4. Ability to perform data analysis/research and summarize key findings in presentation.
5. Positive team player, Structured and detail-oriented thinker
6. Proven problem solving skills and ability to translate knowledge to the department.


Essential Physical Functions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms.
2. The employee frequently lifts and/or moves up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

 

 

City: Orange

State: California

Location City: Orange

Location State: California

Community / Marketing Title: Consumer Strategy & Operations Associate

Company Profile:

By leveraging our world-class technology platform, innovative care delivery models, deep physician partnerships and our serving heart culture, Alignment Health is revolutionizing health care for seniors! From member experience professionals and clinicians, to data scientists and operations leaders, we have built a talented and passionate team that is deeply committed to our mission of transforming health care for the seniors we serve. Ready to join us?

At Alignment, delivering exceptional care to seniors starts with ensuring an exceptional experience for our over 1,300 employees. At the center of our employee experience is a culture where employees at all levels and across all teams are encouraged to share their unique ideas and perspectives. After all, when you can bring your authentic self to work, whether that’s in a clinical setting, our corporate office or a home office, creativity and innovation flourish! Another important part of the Alignment culture is a belief in continuous learning and growth. As a result, in this fast-growing company, you will find ample support to grow your skills and your career – with us.

EEO Employer Verbiage:

 

Please note: All clinical positions are contingent upon successful engagement with Alignment Health’s COVID-19 Vaccination program (fully vaccinated with documented proof or approved exception/deferral).

Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation.

*DISCLAIMER: Please beware of recruitment phishing scams affecting Alignment Health and other employers where individuals receive fraudulent employment-related offers in exchange for money or other sensitive personal information. Please be advised that Alignment Health and its subsidiaries will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at https://reportfraud.ftc.gov/#/. If you would like to verify the legitimacy of an email sent by or on behalf of Alignment Health’s talent acquisition team, please email [email protected].