Field Administrative Specialist

Job Number: 2032

Workplace Type:

Position Title: Field Administrative Specialist

External Description:

Field Administrative Specialist

Position Summary:

Reporting to the Sr. Product Manager, the primary responsibility of this position is to work alongside the Sales and Marketing Departments with navigating organizational management, event oversight, Agent oversight, management of administrative traffic flow, manage oversight of agents reports and audits and is flexible and open to daily changes. The Field Administrative Specialist will be the primary point of contact with a variety of entities including but not limited to: Sales Agencies (FMO/GA’s), AHP Field Sales, Marketing Vendors (advertising, fulfillment), and Regulatory agencies (CMS).

General Duties/Responsibilities:

(May include but are not limited to)

Sales Operations

• Manages service, regulatory and financial performance of the Broker Servicing function making sure that FMO is compliant at all times
• Leads end-to-end process improvements for FMO.  
• Leads the Broker Commission team in accurately tracking and reporting FMO commissions monthly.
• Distribute requested event materials to Sales Reps and ensures sign-off on presentation banners or other borrowed AHP materials.
• Assists in logging monthly events scheduled into the Salesforce database.
• Assists in loading and unloading of materials for events on and offsite Special projects
• Coordinates the venue for FMO meeting, training and events. Maintains the attendance RSVP list of all active brokers who attend training meetings.
• Prompt e-mail of phone follow-up as needed with established brokers to ensure satisfaction, respond to queries, solicit further sales (referrals), and solve or refer problems to appropriate internal AHP departments.
• Schedule ride-along evaluations on an as needed basis with internal sales representatives.
• Event Fulfillment management of promotional and collateral materials
• Manages the event marketing budget
• Project development and planning for initiatives.
• Preparation and oversight of CMS Part C & D Reporting, data validation audits, and ad hoc audit and reporting requirements related to the Sales and FMO division
• Compliance oversight of CMS Medicare Marketing Guidelines
• Knowledgeable of all elements of product portfolio associated eligibility guidelines for various election periods with Medicare
• Able to assess existing processes for opportunities, deficiencies, compliance adherence and refinement

Administrative support

• Manages scheduling, invoicing and calendars for self and supported leaders
• Coordinates travel and prepares monthly expense reports
• Provides administrative support for a variety of projects and tasks, including collaborative projects shared by the administrative team
• Assists with preparation for department meetings as well as team engagement activities
• Provides executive and leadership oversight and is responsible for creating and driving implementation of operating plans, which are required to support immediate and long-term business strategies
• Manages and maintains Sales & Product P&P’s in accordance to CMS guidelines and regulations.
• Project management and tracking of product, provider and marketing trends and projects
• Coordinate business activities by maintaining collaborative partnerships with key departments.

Minimum Requirements:

• Minimum 3 years experience working in the Medicare healthcare field.
• Ability to work well with staff and with minimal direction.
• Ability to work in a flexible environment
• Knowledge of project development and sales management, managing traffic flow, and calendar development.
• Ability to navigate multiple assignments and understand the ever-changing Medicare environment.
• Computer proficiency, including Microsoft Office suite, as well as the use of internet, web-based applications.
• Bilingual English/Spanish preferred.
• Bachelor or Associate Degree preferred; high school diploma or equivalent required
  
  

Essential Physical Functions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms.
2. The employee frequently lifts and/or moves up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

City: Orange

State: California

Location City: Orange

Location State: California

Community / Marketing Title: Field Administrative Specialist

Company Profile:

By leveraging our world-class technology platform, innovative care delivery models, deep physician partnerships and our serving heart culture, Alignment Health is revolutionizing health care for seniors! From member experience professionals and clinicians, to data scientists and operations leaders, we have built a talented and passionate team that is deeply committed to our mission of transforming health care for the seniors we serve. Ready to join us?

At Alignment, delivering exceptional care to seniors starts with ensuring an exceptional experience for our over 1,300 employees. At the center of our employee experience is a culture where employees at all levels and across all teams are encouraged to share their unique ideas and perspectives. After all, when you can bring your authentic self to work, whether that’s in a clinical setting, our corporate office or a home office, creativity and innovation flourish! Another important part of the Alignment culture is a belief in continuous learning and growth. As a result, in this fast-growing company, you will find ample support to grow your skills and your career – with us.

EEO Employer Verbiage:

 

Please note: All clinical positions are contingent upon successful engagement with Alignment Health’s COVID-19 Vaccination program (fully vaccinated with documented proof or approved exception/deferral).

Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation.

*DISCLAIMER: Please beware of recruitment phishing scams affecting Alignment Health and other employers where individuals receive fraudulent employment-related offers in exchange for money or other sensitive personal information. Please be advised that Alignment Health and its subsidiaries will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at https://reportfraud.ftc.gov/#/. If you would like to verify the legitimacy of an email sent by or on behalf of Alignment Health’s talent acquisition team, please email [email protected].