Telesales / Retention Representative II

Job Number: 1834

Workplace Type:

Position Title: Telesales Retention Representative

External Description:

Alignment Healthcare is seeking a telesales / retention representative II to for increase sales with existing customers, pursue and establish relationships with new customers, and achieve designated sales quotas. The ideal candidate must be friendly, professional, and genuinely interested in the needs of our prospects / members to proactively address various customer related needs.

The telesales / retention representative II reports to the telesales manager.

General Duties / Responsibilities

(May include but are not limited to)

• Field incoming sales calls from current customers and potential customers.
• Build relationships over the phone, proactively create opportunities for additional sales.
• Positively negotiate and create mutually beneficial opportunities between customer and the company.
• Enter data with high degree of accuracy and consistency into computer system.
• Meet sales objectives and handle aspects of completing a sale including paperwork and retention of existing members.
• Maintain and develop working relationship with team members by collaborating and exchanging information such as selling strategies and marketing information.
• Direct prospects to the field sales team when needed.
• Conduct outbound calls relevant to enrollment / disenrollment campaigns, requests for information from community events, provider offices, after-hour messages, and website inquiries.
• Submit daily activity production reports and / or monthly reports as required.
• Ensure that information and assistance provided is within the standards established by all applicable federal / state laws and regulations and the Alignment Health Plan compliance department.
• Understanding of new updates related to company and / or Centers for Medicare and Medicaid Services (CMS) and marketing guidelines required.
• Participate with competitor analysis Strength, Weakness, Opportunities, and Threats (SWOTs) within respective market(s) and / or territories as required by management.
• Work closely with the internal and external sales and service teams to insure high customer satisfaction.
• Other duties may be assigned.

Supervisory Responsibilities

• This position has no direct employee supervisory responsibilities

Minimum Requirements

Minimum Experience:

• Strong knowledge and understanding of the CMS Marketing Guidelines
• Medicare Health Plan knowledge and / or health insurance sales background required
• Minimum 4 years’ experience working in a call center and business to consumer telephone sales; experience using CMS Approved call center scripts

Education / Licensure:

• Must have and maintain active Health / Accident / Life insurance license within respective selling states, currently CA (required), NC, and FL (preferred)

Other:

• Bilingual (Preferred)
• Commitment to teamwork and the flexibility to work the schedule, including weekends and holidays depending on business needs
• Highly self-motivated with a desire to be successful
• Comfortable with ongoing change and learning new technology / processes
• Excellent written and verbal communication as well as presentation skills
• Intermediate proficiency with Microsoft Office (Word, Excel, Outlook)

Essential Physical Functions

While performing the duties of this job, the employee is regularly required to talk and listen. The employee regularly is required to sit for long period of time during Annual Enrollment Period.

City: Orange

State: California

Location City: Orange

Location State: California

Community / Marketing Title: Telesales / Retention Representative II

Company Profile:

By leveraging our world-class technology platform, innovative care delivery models, deep physician partnerships and our serving heart culture, Alignment Health is revolutionizing health care for seniors! From member experience professionals and clinicians, to data scientists and operations leaders, we have built a talented and passionate team that is deeply committed to our mission of transforming health care for the seniors we serve. Ready to join us?

At Alignment, delivering exceptional care to seniors starts with ensuring an exceptional experience for our over 1,300 employees. At the center of our employee experience is a culture where employees at all levels and across all teams are encouraged to share their unique ideas and perspectives. After all, when you can bring your authentic self to work, whether that’s in a clinical setting, our corporate office or a home office, creativity and innovation flourish! Another important part of the Alignment culture is a belief in continuous learning and growth. As a result, in this fast-growing company, you will find ample support to grow your skills and your career – with us.

EEO Employer Verbiage:

 

Please note: All clinical positions are contingent upon successful engagement with Alignment Health’s COVID-19 Vaccination program (fully vaccinated with documented proof or approved exception/deferral).

Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation.

*DISCLAIMER: Please beware of recruitment phishing scams affecting Alignment Health and other employers where individuals receive fraudulent employment-related offers in exchange for money or other sensitive personal information. Please be advised that Alignment Health and its subsidiaries will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at https://reportfraud.ftc.gov/#/. If you would like to verify the legitimacy of an email sent by or on behalf of Alignment Health’s talent acquisition team, please email [email protected].