Broker Account Manager

Location: Orange, California US

Notice

This position is no longer open.

Job Number: 1524

Workplace Type:

Position Title: Broker Account Manager

External Description:

The Broker Account Manager is responsible for the sales and growth of the broker channel and reports to the Vice President of Sales.  The Broker Manager oversees all channel activity including sales production, recruitment, training and sales strategy to grow the channel while maintaining a favorable acquisition cost for the company.

General Duties/Responsibilities: (May include but are not limited to)

In overseeing the broker channel, the Broker Manager will:

  • Create overall sales strategy for the independent sales channel
  • Increase sales and meet or exceed sales expectations through existing active relationships.
  • Recruit/build new selling relationships in existing markets and expansion markets to grow the broker sales channel.
  • Manage provider relationships and assign agents to partner with Medical Groups/IPA’s for growth.
  • Oversee agent sales and product training including webinars for new agents, lock-in refresher trainings, and Open Enrollment recertification training.
  • Assist with broker support channels including customer service calls and email inquiries.
  • Monthly and ad-hok communications with external agents and agencies.
  • Oversee interactions with external agents including commissions, discrepancies, enrollment kit fulfillment, certification and contracting/appointment requirements.
  • Monitor quarterly agent and agency production requirements
  • Ensure CMS compliance with all sales, enrollment processes and events
  • Other duties and tasks may be assigned

Supervisory Responsibilities:

Oversee assigned broker support staff. Responsibilities include: recruiting, training employees; assigning workload; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees.

  • Training new team members on job description and duties.
  • Ongoing: lead, motivate, coach and manage direct agents to ensure that performance goals are met and exceeded.
  • Manager must be willing to commit to personal growth and be open to constructive feedback from direct reports and/or management.
  • Must have proven ability to promote effective time management with self and direct team.
  • Oversees compliance at all times to include secret shopping and ride-alongs
  • Provides fair and objective documentation on corrective action plans and/or performance appraisals as directed by company policies and procedures.
  • Provide effective and objective communication to keep team apprised of any updates and/or changes within department, CMS guidelines, company policies and procedures while keeping strong morale in tact with team.
  • Responds in an integral and timely manner with management and staff members in other departments to promote teamwork.
  • Attends all mandatory management administrative, educational and/or training courses.
  • Other supervisory responsibilities may be assigned

 

Minimum Requirements:

 

  1. Minimum Experience:
    1. Minimum of three years of general sales leadership experience.
    2. Minimum of 1 year general sales experience and/or clinical and/or community outreach.
    3. Medicare knowledge and/or health insurance background preferred.
    4. Strong knowledge and understanding of the CMS Marketing Guidelines.
  2. Education/Licensure:
    1. Bachelor’s degree preferred.
    2. Must have current and active life insurance license within respective selling state.
  3. Other:
    1. Must have reliable means of transportation to get to all sales activities and appointments.
    2. Extremely organized, detail driven and a self-starter.
    3. An innovator and effective leader with the ability to motivate direct team, community affiliates and provider relationships.
    4. Excellent public speaking and presentation skills.
    5. Exceptional computer skills (Word, Excel and PowerPoint).


Essential Physical Functions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

  1. While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms.
  2. The employee frequently lifts and/or moves up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

 

FLSA Status: Exempt

City: Orange

State: California

Location City: Orange

Location State: California

Community / Marketing Title: Broker Account Manager

Company Profile:

By leveraging our world-class technology platform, innovative care delivery models, deep physician partnerships and our serving heart culture, Alignment Health is revolutionizing health care for seniors! From member experience professionals and clinicians, to data scientists and operations leaders, we have built a talented and passionate team that is deeply committed to our mission of transforming health care for the seniors we serve. Ready to join us?

At Alignment, delivering exceptional care to seniors starts with ensuring an exceptional experience for our over 1,300 employees. At the center of our employee experience is a culture where employees at all levels and across all teams are encouraged to share their unique ideas and perspectives. After all, when you can bring your authentic self to work, whether that’s in a clinical setting, our corporate office or a home office, creativity and innovation flourish! Another important part of the Alignment culture is a belief in continuous learning and growth. As a result, in this fast-growing company, you will find ample support to grow your skills and your career – with us.

EEO Employer Verbiage:

 

Please note: All clinical positions are contingent upon successful engagement with Alignment Health’s COVID-19 Vaccination program (fully vaccinated with documented proof or approved exception/deferral).

Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation.

*DISCLAIMER: Please beware of recruitment phishing scams affecting Alignment Health and other employers where individuals receive fraudulent employment-related offers in exchange for money or other sensitive personal information. Please be advised that Alignment Health and its subsidiaries will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at https://reportfraud.ftc.gov/#/. If you would like to verify the legitimacy of an email sent by or on behalf of Alignment Health’s talent acquisition team, please email [email protected].