Alignment Healthcare is a population health management company dedicated to changing the way health care is delivered in the United States. We are a fast-growing, highly dynamic organization that isn’t content with the status quo. We are looking for dedicated, innovative individuals who thrive in a fast-paced environment to join our team and help us carry out our vision - that is, to lead a movement that transformationally improves health care.

Join us today and we will give you every opportunity to succeed.

Consumer Operations & Strategy Associate

Location: Orange, California US


This position is no longer open.

Job Number: 1239

Position Title: Consumer Operations & Strategy Associate

External Description:

Consumer Operations & Strategy Associate

Alignment Healthcare is a data and technology driven healthcare company focused partnering with health systems, health plans and provider groups to provide care delivery that is preventive, convenient, coordinated, and that results in improved clinical outcomes for seniors.

The consumer strategy associate role is focused on supporting company growth and member experience initiatives, which includes formulating insights and recommendations to senior leadership. The associate will formulate hypotheses with team, perform data analysis, collate findings, and drive execution of recommendations in partnership with operations teams and vendor partners. As part of member experience, this role will help support roll-out, launch, and program management of On-Demand Personalized Healthcare. The vision for this program is “We will have a deep understanding of our members, we can anticipate their individual needs, and we are able to meet them when and where they need care and support”.  This role includes providing coordination, and project planning to ensure development and continued improvement of Alignment’s CRM platform. The CRM platform is a critical technology component in helping transform and maximize the value of the touchpoints member have with Alignment. In this role the associate will partner with Clinical, Marketing, Sales, Member Services, Technology departments to formulate and execute plans to improve member experience and improve the health of our members.

General Duties/Responsibilities:

  • Formulate strategy for areas related to growth, member experience
  • Develop project work plans by defining tasks, setting deadlines, assigning responsibilities, and procuring resources.
  • Execute activities by leading interdisciplinary workgroups in analyzing, planning, and implementing programs. Effectively facilitates teams and manages relationships.
  • Monitor and control work by measuring progress and correcting course when activities go beyond scope or are not meeting goals and objectives.
  • Help formulate strategic vision with senior management for member experience in alignment business planning process.
  • Analyze and summarize data to drive business insight; Build dashboards for ongoing performance management
  • Other Duties as Assigned

Minimum Requirements:

  • 2+ Years of healthcare or consulting
  • Bachelor’s degree in business or related field, required.
  • Basic understanding of project management
  • Advanced in PowerPoint. Ability to perform data analysis/research and summarize key findings in presentation.
  • Experience with Data visualization software preferred. (including PowerBI, Tableau, or Qlik)
  • Proficient in Microsoft Excel
  • Demonstrated track record of generating results and having an impact on organizations.
  • Positive team player, Structured and detail-oriented thinker
  • Proven problem solving skills and ability to translate knowledge to the department.


Preferred Skills

  • Experience with Data visualization software preferred. (including PowerBI, Tableau, or Qlik) 
  • Basic SQL preferred

Essential Physical Functions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms.

The employee frequently lifts and/or moves up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

City: Orange

State: California

Location City: Orange

Location State: California

Community / Marketing Title: Consumer Operations & Strategy Associate

Company Profile:

Who is Alignment Healthcare?

  • Socially responsible
  • Technologically enabled
  • Concierge care
  • Transformation
  • Servant leadership

We are dedicated to transforming the complex and confusing process of medical treatment in the United States so that every link in the health care continuum becomes more efficient, productive, and effective. We built a team of people who want to make a difference. Come join the team that is changing health care one person at a time.

We believe that great work comes from people who are inspired to be their best. We invite you to explore our wide variety of roles based on your unique experience.

EEO Employer Verbiage:

Alignment Healthcare, LLC is proud to practice Equal Employment Opportunity and Affirmative Action. We are looking for diversity in qualified candidates for employment: Minority/Female/Disable/Protected Veteran.

If you require any reasonable accommodation under the Americans with Disabilities Act (ADA) in completing the online application, interviewing, completing any pre-employment testing or otherwise participating in the employee selection process, please contact

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